To ensure a pleasant stay and respect for our neighbours, all guests must comply with the following house rules.

 1. CHECK-IN AND CHECK-OUT: Check-in is available from 4:00 p.m. to 11:59 p.m. Check-out must be completed before 11:00 a.m. on the day of departure. Failure to comply with the check-out time may result in additional charges arising from the late departure, particularly if it affects cleaning or the arrival of the next guests. 

2. GUEST REGISTRATION AND OCCUPANCY: All guests must complete the legally required traveller registration before arrival. Only guests included in the booking and duly registered may stay at or access the apartment. The maximum occupancy stated in the booking must not be exceeded at any time.

3. RESPECT FOR NEIGHBOURS The apartment is located in a residential building. Guests must respect the neighbours and avoid excessive noise inside the apartment, on the terrace and in the communal areas. Quiet hours are from 10:00 p.m. to 8:00 a.m. Parties, celebrations, events and disruptive gatherings are not permitted.

4. SMOKING AND VAPING: Smoking and vaping are not permitted inside the apartment. Cigarette ends must not be thrown from the terrace or placed in plant pots, waste bins or other unsuitable locations. Guests using the terrace must avoid causing smoke, noise or any other nuisance to neighbours.

5. PETS: Pets are not permitted.

6. RESPONSIBLE USE OF THE ACCOMMODATION: Furniture, appliances, the air-conditioning system and all other equipment must be used responsibly and only for their intended purpose. Please use tablecloths, placemats, coasters or other suitable protective coverings when placing food, drinks, hot items or anything that could scratch, stain or damage tables or the desk. Suitcases, luggage and heavy objects must not be placed directly on tables or the desk. Doors and windows must remain closed while the air conditioning is in use. Electrical appliances or equipment that may cause abnormal electricity consumption or compromise the safety of the accommodation must not be used. Guests must not tamper with, dismantle or attempt to repair appliances, electrical installations, plumbing, locks, access devices or any other equipment. Any fault, damage or incident must be reported as soon as it is noticed to prevent the problem from becoming more serious.

7. INTERNET USE: The Wi-Fi connection must be used legally and responsibly. It must not be used for illegal activities, cryptocurrency mining, P2P networks, servers, mass downloads or any other activity that may generate abnormal traffic or consumption, compromise network security or cause harm to third parties. Guests are responsible for the activity carried out from their own devices.

8. PERSONAL BELONGINGS AND VALUABLES: Guests are responsible for their personal belongings, money, documents and valuables during their stay. The apartment should be checked carefully before departure, as the recovery or return of items left behind cannot be guaranteed.

9. DAMAGE, LOSS AND ADDITIONAL CLEANING: The main guest is responsible for any damage, loss or deterioration caused by them or by their accompanying guests beyond normal wear and tear. The main guest will also be responsible for documented costs resulting from:

• Repairing or replacing damaged furniture, appliances, equipment or other items belonging to the apartment.

• Replacing lost keys, remote controls or access devices.

• Replacing items belonging to the apartment that are missing after departure.

• Additional cleaning required when the apartment is left in a condition that goes beyond the normal cleaning required between stays, including excessive dirt, stains, rubbish, smoke or persistent odours. Any claim arising from damage, loss, replacement, additional cleaning or other breaches of these house rules that generate additional costs may be handled through the procedure established by the booking platform used or by any other legally applicable means.

10. BEFORE DEPARTURE: Before leaving the apartment, guests must:

• Place all rubbish in the appropriate outdoor containers.

• Leave used crockery, cutlery and kitchen utensils clean and tidy.

• Remove all food and personal items from the refrigerator and freezer.

• Switch off the lights, air conditioning and electrical appliances that do not need to remain connected. • Close all doors and windows securely.

• Return the keys and access devices according to the instructions provided. Guests are also advised to:

• Sign out of any personal accounts used on the Smart TV, such as Netflix, Prime Video or other services.

• Check cupboards, drawers, bathrooms and bedrooms carefully to make sure no personal belongings have been left behind.

Thank you for taking care of Family Apartment NerjaChaparil and helping us maintain a pleasant environment for guests and neighbours.